We process all orders within 2–5 business days to ensure every item is carefully checked and packaged before shipment.

Once shipped, delivery usually takes between 7–15 business days depending on your location and local courier services. During high-demand periods or holidays, shipping may take slightly longer. After your order has been dispatched, a tracking number will be sent to your email so you can monitor your delivery status anytime.

Please ensure your shipping address is entered correctly during checkout, as we are unable to make changes once an order has been processed.

We currently ship to most countries worldwide.

Shipping policy

We aim to process and ship all orders as quickly as possible.

Handling time:

Orders are typically processed within 1–3 business days. In some cases, handling may take up to 5 business days depending on demand.

Shipping time:

Once shipped, delivery usually takes 10–20 business days depending on your location.

Please note that delivery times are estimates and may vary due to factors outside of our control, such as carrier delays or customs processing.

If your order is placed during weekends or holidays, it will be processed on the next business day.

Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers or external factors. If your order is significantly delayed, please contact us and we will assist you.

Incorrect or missing items

If you receive the wrong item or your order is missing items, please contact us within 72 hours of delivery so we can resolve the issue.

Contact

If you have any questions about your order, you can contact us at info@zmarkstore.com.

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days after receiving your order.

To be eligible for a return:
• The item must be unused and in its original condition
• The product must be returned in its original packaging
• Proof of purchase or order confirmation is required

Please note:
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
• Items damaged through misuse or normal wear are not eligible for return
• Refunds are processed after the returned item has been inspected and approved

For return requests or assistance, please contact our support team before sending any item back.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@zmarkstore.com. Returns must be approved before items are sent back. Once approved, we will provide instructions on how and where to send your return.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at info@zmarkstore.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and resolve it as quickly as possible.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get a different item is to return your current item and place a new order once your return has been accepted.

European Union (EEA) 14-day cooling-off period

If you are located in the European Economic Area (EEA), you have the right to cancel or return your order within 14 days without giving any reason. The item must be unused and in its original condition and packaging, with proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know if your refund is approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@zmarkstore.com.