We process all orders within 2–5 business days to ensure every item is carefully checked and packaged before shipment.

Once shipped, delivery usually takes between 7–15 business days depending on your location and local courier services. During high-demand periods or holidays, shipping may take slightly longer. After your order has been dispatched, a tracking number will be sent to your email so you can monitor your delivery status anytime.

Please ensure your shipping address is entered correctly during checkout, as we are unable to make changes once an order has been processed.

We currently ship to most countries worldwide.

Shipping policy

We have 3 and 5 working days handling time before our products are shipped out. Our team tries it's best to ship out your purchases within 24 hours or next day. If the purchase falls on a Saturday after 11am, we will most likely ship the product out on Monday.

Our team does not control the delivery timeframe. We cannot control any delays caused by the USPS, UPS, Fedex, or DHL If you have any questions, email us at [EMAIL].

Our products are usually shipped out in 24-48 Hours. Our products take 10-20 business days for delivery.

Our Return Policy

If you still need to return a product we understand, here are the details:

You can return the backdrops up to 7 days from the date of purchase.

You are responsible for the return shipping fees.

A $3 processing fee will be deducted from the order

Please fill out the tracking form below for a guaranteed return. We need the tracking number to process the return.

Products must be in new and unused condition.

Products with a Custom Logo are not returnable.

You will receive a full product refund, not including shipping. Refunds will be applied to the card or PayPal account you used to make the original purchase. Refunds will be issued within 10 business days of receipt of the product.

Any shipping problems for example, missing or incorrect items must be reported within 72 hours of receiving your package. If you have any questions, email us at info@zmarkstore.com

Customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days after receiving your order.

To be eligible for a return:
• The item must be unused and in its original condition
• The product must be returned in its original packaging
• Proof of purchase or order confirmation is required

Please note:
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
• Items damaged through misuse or normal wear are not eligible for return
• Refunds are processed after the returned item has been inspected and approved

For return requests or assistance, please contact our support team before sending any item back.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zmarkstore.com. Please note that returns will need to be sent to the following address: info@zmarkstore.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zmarkstore.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zmastore.com